Sunday, 14 June 2009

you've gotta love banks

Well you know it's a funny thing. A year ago I was blogging and grumping about banks here in Al Ain. We were about to do a grand tour of Europe and had applied for an HSBC card. All was going well. The card was approved and we'd received it, but when I decided to test it, it didn't work - declined. That was a great start! I rang the bank. Yes, I'd activated it. Yes, I'd done X, Y and Z. It turns out the bank had cancelled the card for some, still mysterious, reason. It took us several days to figure out that this had happened. After making umpteen phone calls, in desperation, we ended up going to see the bank manager, who was a very nice young-ish Emirati man. With his assistance we finally got the account reinstated and received a replacement card the night before we took off for Europe. This was a great relief to us on the eve of our holiday.

Well, as it happens we are about to head off on holidays again and true to form HSBC have decided that now would be a good time to mess us around again. Our credit card, which had a 35,000 dh limit has just dropped to a 600 dh limit. 600 dh? They have to be joking. It turns out that they reduced our credit limit because we haven't been using the card. Apparently one has to use 1000 dh per month to maintain the limit. Not that we were ever told that, it must be in the extra-fine print. Of course it's not possible for the bank to adjust the limit up again, but if we keep the card at the 600 dh max for six months, they'll review the situation and may adjust our credit upwards. That's so helpful. I am completely underwhelmed!

Cards are now cancelled and we're not in a hurry to have dealings with HSBC again!

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